City Hall

COVID-19 Updates


1. Brandon City Hall (410-9th Street)

Brandon City Hall (410-9th Street) re-opened to the general public as of Tuesday, May 19th, 2020. Services provided by offices on the main floor of City Hall (Finance/Purchasing, Economic Development, Information Management/Privacy, Licensing/By-law Compliance) are, once again, available for walk-in customers, while services on the 2nd Floor of City Hall (Human Resources, Legislative Services, Executive Offices of the Mayor and City Manager) are available BY APPOINTMENT ONLY.

To ensure all services can be delivered in a way that is both safe for City Hall staff and customers, a number of protocols have been developed for safe interactions, including:

  • Limiting all entrance to City Hall via the north door located along Louise Avenue ONLY and limiting all exit from City Hall to the southwest doors located along 9th Street, other than when accessibility needs are a factor;
  • The presence of a Public Access Coordinator at the North door to monitor public needs;
  • Mandatory handwashing or appropriate application of hand sanitizer BEFORE proceeding to service counters;
  • Adherence to the established system of arrows, safe physical distancing markers and stanchions installed in the foyer of City Hall, with a maximum capacity of 33 persons in the foyer space at any one time;
  • The presence of Plexiglas shields at all public service counters;
  • Extra cleaning of commonly-touched surfaces;
  • ‘Health Check’ verbal questionnaire for any visitor proceeding past established front counters.

The City of Brandon’s Emergency Response Control Group wishes to stress to all members of the public that if they are feeling unwell or are exhibiting ANY COVID-19-related health symptoms (fever, cough, runny nose, sore throat), they SHOULD NOT attend to City Hall and , instead, should visit or contact Health Links at 204-788-8200 or 1-888-315-9257 for advice. City Hall staff will also be expected to adhere to these Shared Health guidelines to help prevent the spread of COVID-19 in the workplace.


2. A.R. McDiarmid Civic Complex (638 Princess Avenue)

The Development Services Division offices at the A.R. McDiarmid Civic Complex re-opened to public access on Tuesday, June 2nd. Residents or developers wishing to visit Development Services offices are strongly encouraged to call ahead to discuss their projects with staff, or pre-book an appointment for such services prior to attending to the facility. Appointments can be arranged by calling the Development Services customer service counter at 204-729-2214, which will take care of directing enquiries/appointment requests to the appropriate staff.

All visitors attending to the A.R. McDiarmid Civic Complex will be required to use the 7th Street (west-facing) entrance ONLY and adhere to the signage, directional markers and stanchions that have been put in place. Visitors are asked to respect that Plexiglas barriers have been installed at the lobby’s front counter space for the safety of all, and are strongly encouraged to make use of the hand sanitizer available in the lobby prior to engaging with customer service staff. Visitors will also be asked to respect the lobby’s maximum capacity of five (5) persons at any one time and be prepared to wait in a queue on the sidewalk for the lobby to clear prior to entering the building for services.

For access to services relating to property damage claims with the City of Brandon, individuals may call 204-729-2209 or email


3. Parks & Recreation Services

The Brandon Community Sportsplex and the Brandon Youth Centre remain closed until further notice. Questions about cancelled programming, payment refunds or customer account credits should be directed to the Sportsplex Front Desk staff by calling 204-729-2471 between the hours of 8 a.m. and 5 p.m. or by emailing

The Parks & Recreation Services administration staff can be contacted by calling 204-729-2257 or by emailing

The Parks Administration Building can be contacted by calling 204-729-2148. Anyone wishing to access Municipal Cemetery services is asked to call 204-729-2150 or email

Parks & Recreation Services ask that all members of the public using City of Brandon parks/greenspaces or their associated playground structures/fitness equipment, off-leash dog parks, tennis courts and walking/biking paths adhere to all provincially-recommended guidelines for safe and responsible physical distancing, which includes people maintaining a distance of at least two metres from each other, except for brief exchanges.


4. Civic Services Complex (900 Richmond Avenue East)

The City of Brandon Civic Services Complex re-opened to public access on Tuesday, June 2nd. Individuals attending to the Civic Services Complex are asked to respect all signage, directional markers and the Plexiglas barrier that have been put in place for the safety of all.

Visitors are strongly encouraged to make use of the hand sanitizer available in the building’s front entrance prior to engaging with customer service staff. Please note that hours of public access at the Civic Services Complex are currently 8 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.


5. Brandon Fire & Emergency Services/Provincial E-911 Dispatch Centre (Fire Hall No. 1 – 120-19th Street North & Fire Hall No.2 – 1301-13th Street) re-opened to public access as of Monday, June 15th.


 All members of the public who wish to attend either building for walk-in services are required to sanitize their hands once inside the facility and are encouraged to adhere to the signage, directional floor markers and Plexiglass barriers have been installed for the safety of all.

As an added precaution, Brandon Fire & Emergency Services is not currently offering public tours of the facilities, and car seat inspection services have also been suspended at this time.

More information about Brandon Fire & Emergency Services can be found at

Meanwhile, the Provincial E-9-1-1 Dispatch Centre operated out of the No. 1 Fire Hall continues to be staffed 24-7 and provide vital emergency call-taking services for Manitoba residents outside the City of Winnipeg. The City of Brandon wishes to stress that 9-1-1 is for police, fire or medical emergencies when immediate action is required: someone's health, safety or property is in jeopardy or a crime is in progress. Please use 9-1-1 responsibly.


6. Municipal Water Treatment Plant (108-26th Street North)

While the protocol of 24-7 sequestering of staff on-site at the facility has been discontinued, the facility remains closed to the general public. General inquiries relating to water treatment facility operations can be directed to 204-729-2274. At this time, the City of Brandon would like to offer its sincere thanks to all facility operators/maintenance staff and their families who set aside their personal priorities in order to ensure a safe supply of potable water remains available for residents, institutions, and businesses through the continuing COVID-19 pandemic response.


7. Eastview Landfill (765-33rd Street East)

As of Tuesday, June 2nd, public access to the Eastview Landfill administration office will be available between the hours of 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m; however, phoning ahead to ensure office staff can be available to serve you is encouraged by calling 204-729-2281. Individuals attending to the administration office asked to respect all signage, directional markers and the Plexiglas barrier that have been put in place for the safety of all, and are strongly encouraged to make use of the hand sanitizer made available to them prior to engaging with customer service staff. 

Summer hours of operation are now in place at the Eastview Landfill and are as follows: Monday to Friday – 8 a.m. to 7:45 p.m., Saturdays & Statutory Holidays – 8 a.m. to 4:45 p.m., and Sunday – 11 a.m. to 6:45 p.m.


8. Brandon Transit (21-8th Street)

Brandon Transit users are expected to board the bus through the front door and present fare for SMART Card or cash fare collection. The Brandon Transit Information Centre located at 21-8th Street allows transit users to reload SMART Cards. SMART Cards can also be reloaded at Sobeys West or directly on board a transit bus. Please note that change cannot be provided for cash fare on board a transit bus; however, change can be made by staff at the Information Centre.


9. Brandon Police Services (1020 Victoria Avenue)

The Brandon Police Service building is now open for business as it was before the start of the COVID-19 pandemic with a few minor adjustments. 

People attending the building will have to answer a series of questions prior to being allowed to enter. Once they enter, they will be directed to wash their hands.  While in the lobby or building, people will be asked to respect social distancing guidelines. 

We are still asking citizens of Brandon, if you can phone the BPS at (204) 729-2345 instead of attending the station, please do so. 

If you must attend the Police Station for:

  • Fingerprinting – both Criminal and Non-criminal
  • Criminal Record check
  • Court ordered required sign-in
  • Providing a statement
  • Or any other reason

You may attend and follow the directions given. 


10. Brandon Municipal Airport (405 Agnew Drive)

The Brandon Municipal Airport remains open for public operations; however, the City of Brandon would encourage all travellers to verify their flight's information directly with WestJet PRIOR to attending to the Brandon Municipal Airport, as flight scheduling changes may have occurred. Municipal airport staff can be contacted directly by visiting

As per requirements announced by Transport Canada, effective Monday, April 20, 2020, all passengers at the Brandon Municipal Airport will be asked to cover their mouth and nose with a non-medical mask or face covering during the check-in, security screening and the boarding processes. If you do not have a non-medical mask or face covering, you will be denied boarding. Likewise, when you arrive at the Calgary International Airport, you will also be required to demonstrate that you have the necessary non-medical mask or face covering during the boarding process otherwise you will not be allowed to continue on your journey. Passengers should follow the current Public Health Agency of Canada’s guidance on face coverings that can be found here.


City of Brandon COVID-19 Media Releases

May 29, 2020 - City of Brandon Re-establishing Public Access to Additional Civic Facilities

May 29, 2020 - City of Brandon Planning Modified Parks & Recreation Services Summer Programming

May 19, 2020 - Public Access to Brandon City Hall Restored; Protective Measures in Place to Provide Safe Interactions

April 30, 2020 - City of Brandon Re-establishing Public Access to Some Outdoor Recreation Facilities Beginning May 4

April 24, 2020 - Brandon Transit To Resume Fare Collection May 1st

April 23, 2020 - Work Set to Resume on City-Contracted Roadwork Projects

April 23, 2020 - Second Crew of Sequestered Staff now in Place at City of Brandon Water Treatment Facility

April 21, 2020 - City of Brandon Offering 2020 Property Tax Payment Deferral Options

March 31, 2020 - City of Brandon Prohibiting Public Access to Additional Outdoor Recreation Amenities

March 27, 2020 - Eastview Landfill Continuing on Winter Hours of Operation

March 26, 2020 - City of Brandon Activating Water Treatment Facility Pandemic Preparedness Plan

March 24, 2020 - City of Brandon Prohibiting Use of City Playground Structures & Outdoor Fitness Equipment

March 24, 2020 - Brandon City Council to Consider Tax Payment Deferral Program

March 18, 2020 - City of Brandon Suspending Public Entry to Several Civic Facilities; Modified Service Delivery to Continue by Departments

March 13, 2020 - City of Brandon Suspending Some Parks & Recreation Services as Part of Pandemic Preparedness Plan

March 12, 2020 - City of Brandon Preparing for Potential Coronavirus Response



1. Province of Manitoba

2. Health Links – Info Santé
204-788-8200 or 1-888-315-9257

3. Government of Canada COVID-19 Economic Response Plan: Support for Canadians and Businesses