Program Refunds
Withdrawals from programs can be completed by phone or in person at Brandon’s Community Sportsplex. Refund details are as follows:
- Full refund: withdrawal more than 14 days prior to program start date
- Refund minus $20.00 administration fee: withdrawal 7-14 days prior to program start date
- No refund: withdrawal less than 7 days prior to program start date. Pro-rated refunds may be granted for medical reasons.
Shoot! We had to cancel
Sometimes programs get cancelled due to low registration. Please register early to avoid disappointment. In the event we have to cancel a program, a full refund will be issued.
Darn, the course is full
Some of our popular classes fill up quickly. Register early to avoid disappointment. Ask to be added to our waitlist free of charge.
Facility Refund Policy
Regular User Groups: User groups must give 14 days’ notice to cancel a booking with no charge. If the cancellation is within the 14-day period, the user group must pay for their booking. Third party transfers must be approved by management prior to use.
Casual User Groups: User groups must give 7 days’ notice to cancel a booking with no charge. If the cancellation is within the 7-day period, the user group must pay for their booking. Third party transfers must be approved by management prior to use.
Management may approve on a case-by-case basis, a short notice cancellation at no charge for user groups during the playoff season or extenuating circumstances.
User groups may be asked to move or cancel bookings to accommodate priority bookings. For example: hockey playoffs or provincial swim meets.
If a facility is closed part way through a booking, due to circumstances outside of the user’s control, the user will receive a prorated refund.
If a facility is closed for an entire booking, due to circumstances outside of the user’s control, the user will receive a full refund.
Contact Us
City of Brandon
410 9th Street
Brandon, MB R7A 6A2
Phone: 204-729-2186
Mon - Fri: 8:30am - 5pm
Sat - Sun: Closed
Stat Holidays: Closed