Dispatch Services Overview Call takers and dispatchers are a vital link in emergency response. They coordinate all communications between 911 callers and police officers, firefighters, and paramedics to ensure a safe, swift and appropriate response. A call taker speaks with the person who has dialed 911 and a dispatcher speaks with the emergency personnel in the field. In some cases, the dispatcher will speak to the caller as well. The call taker and dispatcher work together, using computer and radio systems to share information instantly and seamlessly. E911 provides emergency dispatch services for 7 police agencies (including Brandon Police Service) and 192 fire departments throughout Manitoba.
