Skip to main navigation Skip sub navigation Skip to main content Skip to footer Accessibility Options

City Services Sidewalks

City Services

Utilities FAQ

Q. I’m moving. What do I need to do to cancel/hook-up water?

A. Please call 729-2262 or email at water@brandon.ca to advise of the date you are moving, whether you are a tenant or owner and confirm your name and mailing address. The city meter shop can do a reading on the date you obtain your residence, or you can provide the reading.

 

Q. I’m moving, and I was on autopay and electronic billing at my old address. Will this continue at my new address?

A. Autopay customers are required to fill out an application for each address they reside at. Your account and billing information will not follow you when you move.

 

Q. How do I cancel my autopay?

A. Please call 204-729-2262 or email at water@brandon.ca
Please provide your address and request a cancellation of the autopay.

 

Q. Can I pay my bill online?

A. Each banking institution has a payee name set up as below. You will need to use your 7 digit account number listed on your invoice as well.

Westoba CU Brandon City Utilities
CIBC Brandon Water
RBC Brandon (City) - Water (MB)
Scotiabank Brandon (City) Water
TD Brandon Water

 

Please remember that banking institutions state on their website, there is a 2-3 day delay in the City receiving your payment, so time your transactions accordingly.

 

Q. Can I pay my bill with a credit card?

A. The City of Brandon does not accept credit card payment for water or taxes. The fees associated with this form of tender would result in increased costs.

 

Q. What is the admin charge for?

A. The Admin charge listed on your billing is the service charge approved by the Public Utilities Board.

 

Q. What is the waste water charge?

A. The metered water that enters your home also exits your home via the sewer line. This charge offsets the cost of treating and storing the sewage.

 

Q. Why is there a multiples lines of charges for water on my bill?

A. Water usage is charged at different rates depending on usage.

  Monthly Cubic metres Quarterly Cubic metres Water Wastewater Combined
First 50 150 $1.57 $1.08 $2.65
Next 950 2850 $1.42 $1.08 $2.50
Over 1000 3000 $1.35 $1.00 $2.35

 

Q. My water is discolored, the water pressure has dropped, or my meter is leaking.

A. Please call the meter shop to have a city worker attend your residence and do an inspection. The direct line is 729-2192.

 

Q. I am putting in a fence and need to locate my water line.

A. Please call sewer and water underground. The direct line is 204-729-2277.

 

Q. My water bill is much higher than it normally is. What can cause this?

A. The City of Brandon bills water on actual consumption. Every month the meters are read by radio frequency from the street outside your home.

The most common issue for an increased water billing is a leaking toilet tank. This causes water to run down into the bowl, and is difficult to hear. If you are unsure if your toilet is leaking, locate the dials on your water meter and monitor the flow rate before and then after you have shut the valve to your toilet off. If the meter rate slows or stops you can be sure you have a toilet leak. Another method to check your toilet, add food coloring to the tank, let it sit 20 minutes. If the color shows up in your toilet bowl you have a leak.

When you receive a large water bill please review your water use and verify if you have had sprinklers on, additional company staying with you, a pool filled for summer use or your garden watered. A hot water tank that has malfunctioned and been replaced, a water line that has been repaired, or a pipe that has burst or frozen will also increase the water bill.

 

RENTAL PROPERTY QUESTIONS

Q. What do you do for tenants outstanding bills?

A. The City of Brandon makes every attempt to collect from your tenants however, rental properties are a business and the City assumes no risk for unpaid accounts for your business. As a landlord you can protect yourself by contacting the City to find out if the accounts are being paid. The City will also send you a quarterly landlord notification on overdue accounts.

 

Q. A tenant can tell the City that they own the property and then the landlord will not know there is an outstanding balance.

A. Landlords should be advising the City of all rental properties. If the City is aware that the property is a rental property, the account can be set up as such so you will receive landlord notifications.

Back to Top