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Accidental 911 Calls

One challenge with wireless technology is the increase in 911 calls made by mistake from cellphones in pockets and purses. These calls can delay help for other 911 callers in real emergencies.

To prevent accidentally dialing a 911 call:

  • keep wireless phones away from children
  • when you’re not using your cellphone, turn it off, or lock the keypad
  • do not program your cellphone to automatically dial 911
  • If your wireless phone is pre-programmed with the Auto-dial 911 feature turned on, turn the feature off. Check your user manual for instructions.

 

If you dial 911 by mistake, stay on the line and tell the 911 operator that there is no emergency and that the call was unintentional.


The above information was made available by the CRTC.

 

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